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Privacy Policy

Last updated: September 19, 2026

Apex Hail & Dent LLC ("Apex Hail & Dent," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. It applies to information collected through apexhailanddent.com, our contact forms, phone calls, text messages, and other interactions with our business.

1. Information We Collect

Information You Provide Directly

When you submit our contact form, request a quote, call us, or text us, you may provide:

  • Full name
  • Phone number
  • Email address
  • Vehicle make, model, year, and description of damage
  • Location or preferred service address (body shop, dealership, fleet yard, or personal)
  • Photos of vehicle damage you choose to share
  • Any other information you choose to include in your message
  • Consent selections (SMS marketing opt-in status)

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and general geographic location
  • Browser type and device information
  • Pages viewed, links clicked, time spent on the site
  • Referring website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Respond to your quote request or inquiry
  • Schedule and perform paintless dent repair services
  • Send transactional messages about your appointment, estimate, invoice, or job status
  • Communicate with body shop, dealership, or fleet partners about ongoing work
  • Send marketing messages, promotions, or service reminders — only if you have opted in
  • Improve our website, services, and customer experience
  • Comply with legal obligations and enforce our terms

3. SMS & Text Messaging

How You Opt In

By providing your mobile phone number and checking the appropriate consent box on our contact form, you agree to receive text messages from Apex Hail & Dent. There are two separate consent options:

  • Transactional messages — messages related to your quote, appointment, estimate, invoice, or ongoing job. Consent to transactional messaging is optional; you can also choose to communicate by phone or email only.
  • Marketing messages — occasional promotional messages, service reminders, or updates about our offerings. Consent to marketing messages is entirely optional and separate from transactional consent.

Message Frequency & Charges

Message frequency varies based on your activity and the status of your job. Message and data rates may apply according to your mobile carrier's plan.

How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any text message from us. For help, reply HELP or contact us at contact@apexhailanddent.com or 1-888-779-1237.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers we use to operate our business (for example: CRM providers such as GoHighLevel, SMS delivery providers such as Twilio, email delivery providers, hosting providers, and payment processors such as Stripe). These providers are bound by contract to use your information only to perform services for us.
  • Body shop, dealership, or fleet partners when your vehicle is being serviced through a partner location and information sharing is necessary to coordinate the repair.
  • Insurance carriers when you have asked us to provide an estimate or documentation for an insurance claim.
  • Legal authorities when required by law, subpoena, court order, or to protect our rights or the safety of others.
  • Successors in interest in the event of a merger, acquisition, or sale of business assets.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve our services. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Quote and job records are typically retained for at least 7 years for tax, warranty, and insurance documentation purposes.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission over the internet or method of electronic storage is 100% secure, however, and we cannot guarantee absolute security.

8. Your Privacy Rights

California Residents (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, and sell about you
  • Request deletion of your personal information (subject to certain exceptions)
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of your personal information (we do not sell personal information)
  • Non-discrimination for exercising your rights

To exercise these rights, contact us at contact@apexhailanddent.com.

All Users

Regardless of location, you may contact us at any time to request access to, correction of, or deletion of your personal information. You may also unsubscribe from marketing emails using the unsubscribe link in any marketing email, or opt out of SMS messages by replying STOP.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

11. International Users

Our services are directed to users in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and providers are located.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be announced on our website or by email.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Apex Hail & Dent LLC
321 SW 194th Ave
Pembroke Pines, FL 33029
Phone: 1-888-779-1237
Email: contact@apexhailanddent.com

Apex Hail & Dent

Precision paintless dent repair for body shops, dealerships, and fleets.

Company

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  • Our Work

Contact

  • 1-888-779-1237
  • contact@apexhailanddent.com

Legal

  • Privacy Policy
  • Terms of Service
  • SMS Policy

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Pembroke Pines, FL