SMS Policy

Apex Hail & Dent LLC ("Apex Hail & Dent," "we," "us," or "our") offers text messaging as a way to serve our customers. This SMS Policy explains how we obtain your consent, what messages we send, how often, how you opt out, and how we protect your mobile information.

1. Program Description

Apex Hail & Dent uses SMS messaging for two distinct purposes, each with a separate opt-in:

• Transactional messages — appointment confirmations, estimate delivery, invoice reminders, service status updates, and other operational messages tied to an active or scheduled job.
• Marketing messages — occasional promotional offers, service reminders, seasonal specials, or updates about our offerings.

2. How to Opt In

You may opt in to Apex Hail & Dent SMS messages by:

• Providing your mobile phone number on our contact form at apexhailanddent.com and checking the appropriate consent box(es)
• Providing verbal consent on a recorded call with our team
• Providing your mobile phone number when you become a customer, if you have separately agreed to receive text messages

Consent is not a condition of purchase. You can still receive quotes, estimates, and service from Apex Hail & Dent without opting in to SMS. You may choose phone or email as your preferred communication channel.

3. Message Frequency

Message frequency varies based on your activity and the status of your job. Transactional messages are sent as events occur (typically 1–10 messages per job). Marketing messages are sent no more than a few times per month.

4. Message and Data Rates

Message and data rates may apply according to your mobile carrier's plan. Apex Hail & Dent does not charge you for SMS messages, but your carrier may.

5. How to Opt Out

You may opt out of Apex Hail & Dent SMS messages at any time by:

• Replying STOP to any text message from us
• Emailing contact@apexhailanddent.com with your phone number and the word "unsubscribe"
• Calling us at 1-888-779-1237

You may opt out of marketing messages while continuing to receive transactional messages related to an active job, and vice versa. Let us know which type of messages you wish to stop.

6. How to Get Help

Reply HELP to any text message from us for help, or contact us at contact@apexhailanddent.com or 1-888-779-1237.

7. Supported Carriers

Our SMS program is compatible with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, US Cellular, and others. Carriers are not liable for delayed or undelivered messages.

8. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Privacy

Our collection, use, and protection of your information — including your mobile phone number and consent status — is governed by our Privacy Policy.

10. Changes to This Policy

We may update this SMS Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.

11. Contact Us

Questions about our SMS program? Contact us:

Apex Hail & Dent LLC
321 SW 194th Ave
Pembroke Pines, FL 33029
Phone: 1-888-779-1237
Email: contact@apexhailanddent.com